Clients: Unicredit, Vodafone, Doing
Scope: Customer Experience Analysis
App2Check is a tool that allows to Explore Mobile Apps Customer Experience through Sentiment Analysis of user feedback.
More specifically, by processing millions of customer reviews from the main app stores, it helps to:
- Monitor the entire mobile app market and understand market trends and the best/worst app features per area (e.g. mobile banking, telco, games etc.)
- Check your own apps and understand how to improve the Customer Experience based on the actual customers’ spontaneous suggestions.
- Analyze competitors and compare apps between them according to various key criteria and learn from their best and worst design features.